I continue to be amazed when a company stands behind there product...35 years later !
Hi-Lift jacks that literally last for years !!!I recently purchased a Hi-Lift Fix-It-Kit (FK1) from Champion Auto in Helena. The kit finally arrived and I was off and running to rebuild my worn out 35 year old Hi-Lift Jack.
Much to my shock/concern after I had dissassembled my jack, I found out that the cross pin and the hole in the climbing pin that the cross pin goes into, were different sizes.
A quick call to Hi-Lift jack company in Bloomington Indiana was made.
A very polite (fairly rare these days) lady named Bonnie answered the call and asked how she could be of service, I gave the run down of my problem. Bonnie told me that she was going to put me on hold and find an answer for me ( I was amazed...actually positive customer service).
A brief time later she came back on and told me that the sales manager had told her that the cross pin had been over chromed or that the hole in the climbing pin was improperly drilled ( WOW ! an actual thought that they had made an error...very rare these days).
Bonnie told me that the sales manager had told her to send me at no charge, a new repair kit that "HE WOULD PERSONALLY CHECK FOR PROPER FIT" ( Be still my heart...standing behind your work to the core !!!).
AMAZING !!! In less than 10 minutes I was assured that the replacement would be on its way and for FREE!!!
Yes, friends...I am still a true and loyal Hi-Lift jack owner after 30 years...this just reaffirms my trust in the product they put out.
Jerry (AKA glocker21)
Frontier 4 Wheelers
I strongly suggest you give them a try if you haven't already...I am very pleased...30 yearsof ownership and my jack is still is going strong.
see them online at http://www.hi-lift.com
or give them a call at 1-800-233-2051